Problem Tracking Reports

When submitting a Problem Report, the following standards should be applied to ensure that all problems get resolved in the proper order and in a timely manor.

Severity

• critical - This problem must be fixed before any new development or maintenance on this Category can continue.
• serious - The problem must be fixed before the next build or release of the TclGlobus package.
• non-critical - The problem is not critical to the build or release of TclGlobus and can therefore be postponed if other higher Severity.

Priority

• high - This problem must be fixed within one working day.
• medium - This problem must be fixed within one working week.
• low - This problem must be fixed within on TclGlobus build cycle.

Class

• sw-bug - Problems that exist in the current version of the TclGlobus software.
• hw-bug - Problem with physical hardware.
• support - Problem requires modifications to system files.
• duplicate - The problem is a duplicate of another problem. When this happens, you must specify the problem which it duplicates.
• enhancement - This is a new feature to be added to the system.

 Enter TclGlobus Problem Tracking Systemor Request a Problem Tracking Account